Sales Management is different from a Sales Producer

Managing a growing team of sales people is focused on developing talent, removing obstacles, encouraging hearts, coaching, empowering others, listening, creating winners, putting others needs ahead of mine, pushing for more all while challenging data, fake assumptions, wrong attitudes and complacency.

At Euronis, I built and led a dedicated remote customer support team from the ground up to better serve our global clients. My focus was on empowering my direct reports to excel in both customer support and strong sales, leveraging their hands-on use of our trading software to drive business growth and meet performance quotas.

Some highlights:

• Grew the support team from zero to 14 remote staff, effectively addressing the needs of a global customer base.
• Performed training sessions that enabled direct reports to become knowledgeable experts in our trading software.
• Created incentive structures by providing free software licenses and funded accounts, aligning the financial interests of team members with business objectives.
• Defined clear quotas for sales revenue, designed for upselling existing customers while maintaining a supportive approach.
• New prospects received informative interactions, leading to increased sales without traditional sales tactics.
• Led the team for 8 years doing my best to keep it simple and effective. This included hiring and firing of people to get it right.

From this, I identified one staff member with promise and coached him to be the team lead. This free’d me up to then create our partner network of 40 brokers which led to $1B a month in Forex Volume!